Lauren Ellis, a single parent of three young children, needed a job and with her youngest now at school age the opportunity she was waiting for had arrived. Lauren has substantial experience working in the care sector but with her childcare responsibilities she needed regular daytime hours. Lauren wanted to work in administration, but with her lack of experience and qualifications in that sector she wasn’t in a position to apply for admin jobs. Lauren’s local Job Centre referred her to Workways+, the service that helps people improve their lives through employment and fully funded training support.
Workways+ assigned Lauren an experienced mentor Angela to work with her on a 1-1 basis. They enjoyed working together and it wasn’t long before Angela was able to provide Lauren with a fully funded administration focused training course. Angela also helped Lauren get to grips with interview techniques and writing an effective CV. Workways+ funded a BSC Level 1 Award in IT User Skills (ECDL Essentials) and Lauren worked hard and with support from Angela she passed the test. Lauren now has a qualification relevant to administration jobs which was arranged and fully paid for by Workways+.
Next, using the Swansea City Council ‘Beyond Bricks and Mortar’ service, Workways+ was able to agree a work trial with Swansea Company R&M Williams, a contractor on the Palace Theatre Development. Lauren excelled in the trial and was offered a part time job at the company which suits the demands of her child care responsibilities.
Lauren said, “I wouldn’t be here if it wasn’t for Workways+. My Mentor took my interests into consideration and set me on this path which I’m really enjoying and offers me opportunities for progression. I am very grateful for the help and support Angela gave me and how fast it all happened. There was no messing about you was straight on it for me. Communication was excellent and this proved that she actually cared and was keen to help me. Angela never failed to respond efficiently, providing positivity and faith in me, which gave me the confidence to say …… I can do this Lauren. Nothing was too much for her, which is how I am here in R&M Williams now.”
Robert Theophile, Project Manager R&M Williams said, “Since joining R&M Williams at the Palace Theatre in Swansea, Lauren Ellis has quickly adapted to the role of site admin and is now a valued member of the team. She has been able to learn new IT skills and company systems whilst displaying great enthusiasm which has helped to make the process a smooth one”.