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Customer Engagement Lead / up to 25K

Customer Engagement

Summary:

Workways+ is assisting a local company recruit for the following role: A fun dynamic role which involves all areas of our growing business. As a digital technology company, we are very focussed on product creation and delivery. However, we realise that it is just as important to optimise the internal operations of our team, and how we interact with our customers! This role will help us to bridge the gap between our product development and how happy we can make our customers! You will be responsible for building business by establishing relationships with clients, promoting products, maintaining relationships with customers and providing an excellent follow up service.

Description:

Main Responsibilities • Communication design for (social) media outlet • Creative design with videos and images for marketing • Business & marketing planning (assistance) • CRM system maintenance (adding business contacts and creating tasks) • Customer communication emails and creating regular newsletter • Supporting customers with training queries, certificates, and invoicing • Talking with customers about sales or accounts • eLearning training design and testing • Opportunity to become a trainer • Assisting the research and implementation of project ideas • Securing funding/grants, designing a new conference, • Working with universities and colleges, • Training programmes • Working with creative team on branding and message • Supporting with digital events and conferences Requirements for the Role Must have access to a daily working environment and computer with internet Need to be comfortable with using technical terms We are looking for someone who is: • Positive and enthusiastic • Self-motivated • Has excellent communication skills and is happy to talk to customers • Interested in technology • Aligns with our own green values • Wants to learn and develop Desirable • Good with computers and technology • Interested in the energy saving industry • You like to help people Benefits • Work from home • Flexible hours • Fun team working (digital environment) • Growth and development opportunities • Helping to make a real difference • Supportive environment and culture • Regular team events (games and quizzes) • Contributing to actually saving the world!